Greeting Guests: Welcome guests with a friendly smile, positive attitude, and welcoming demeanor as they enter the premises. Providing Information: Offer assistance and provide information to guests regarding the venue, facilities, services, and activities available. Directing Guests: Direct guests to the appropriate areas or points of interest within the venue, such as reception desks, waiting areas, seating arrangements, or event locations. Assisting with Check-In: Assist guests with the check-in process, including registration, verification of reservations or appointments, and issuing identification badges or passes as needed. Offering Refreshments: Offer guests refreshments, such as water, tea, coffee, or light snacks, depending on the venue and occasion. Handling Inquiries: Respond to inquiries from guests regarding directions, schedules, event details, amenities, and other relevant information. Provide accurate and helpful answers to meet guests' needs. Providing Customer Service: Provide excellent customer service by addressing guests' concerns, resolving issues, and ensuring their comfort and satisfaction during their visit. Maintaining Lobby Appearance: Keep the lobby or entrance area clean, organized, and presentable at all times. Ensure that furniture, decorations, signage, and promotional materials are well-maintained and in good condition. Monitoring Guest Flow: Monitor the flow of guests entering and exiting the venue to ensure smooth traffic flow and prevent congestion or bottlenecks. Security Assistance: Collaborate with security personnel to ensure the safety and security of guests, employees, and the premises. Report any suspicious activities or incidents to the appropriate authorities. Special Services: Provide special assistance or accommodations to guests with disabilities, elderly guests, or VIP guests to ensure their comfort and accessibility. Handling Emergencies: Be prepared to assist in emergency situations by following established protocols, evacuating guests safely if necessary, and providing first aid or assistance as required. Maintaining Professionalism: Maintain a professional appearance and demeanor at all times, adhering to dress code standards and displaying courteous and respectful behavior towards guests and colleagues. Team Collaboration: Collaborate with other staff members, such as receptionists, concierge staff, security personnel, and event organizers, to coordinate guest services and ensure a seamless guest experience.