Waiter Job in Kottayam

Kottayam, Kerala Full Time Date: 03 May 2024

Job description

Greeting and Seating: Welcome customers as they enter the restaurant or dining area, escort them to their tables, and assist them with seating arrangements. Provide menus and inform customers about daily specials or promotions. Taking Orders: Take food and beverage orders from customers, accurately recording their selections and any special requests or dietary preferences. Provide recommendations and answer questions about menu items, ingredients, and preparation methods. Serving Food and Beverages: Deliver orders to customers' tables promptly and accurately, ensuring that dishes are presented attractively and in accordance with the customer's preferences. Serve beverages, refill glasses, and offer additional condiments or accompaniments as needed. Check Management: Present bills to customers, process payments, and handle cash transactions or credit card payments. Thank customers for their patronage and invite them to return for future visits. Customer Interaction: Interact with customers in a friendly and professional manner, addressing any concerns or special requests promptly and courteously. Anticipate customers' needs and provide attentive service throughout their dining experience. Upselling and Promotion: Promote daily specials, seasonal offerings, or additional menu items to customers, using suggestive selling techniques to encourage them to try new dishes or beverages. Provide information about featured wines, cocktails, or desserts to enhance the dining experience. Table Maintenance: Clear tables of used dishes, glassware, and utensils promptly after customers finish their meals. Reset tables with clean linens, utensils, and condiments for the next seating, ensuring that tables are clean and presentable at all times. Collaboration with Kitchen Staff: Communicate orders and special requests to the kitchen staff, coordinating timing and ensuring that dishes are prepared and served in a timely manner. Address any issues or discrepancies with food quality or presentation promptly and professionally. Knowledge of Menu: Have a thorough understanding of the menu, including ingredients, flavors, and preparation methods for each dish. Stay updated on changes to the menu, seasonal offerings, and dietary options to provide accurate information to customers. Teamwork and Cooperation: Collaborate with fellow waitstaff, kitchen staff, and management to ensure smooth operations and exceptional customer service. Work together to address challenges, prioritize tasks, and maintain a positive work environment.