Waiter Job in Kollam

Kollam, Kerala Full Time Date: 19 April 2024

Job description

Greeting and Seating Guests: Welcome guests as they arrive, greet them warmly, and escort them to their tables. Provide assistance with seating arrangements and accommodate any special requests or preferences. Menu Presentation and Recommendations: Present menus to guests, explain daily specials, and provide recommendations based on guests' preferences, dietary restrictions, or budget. Offer insights into popular dishes, ingredients, and preparation methods. Order Taking: Take guests' food and beverage orders accurately and efficiently, using a combination of memorization and note-taking. Pay attention to special requests, modifications, or allergies and communicate them clearly to the kitchen staff. Service Coordination: Coordinate with kitchen and bar staff to ensure timely preparation and delivery of orders. Monitor order progress, prioritize tasks, and communicate any delays or issues to guests proactively. Beverage Service: Serve drinks, including water, soft drinks, alcoholic beverages, and specialty cocktails, promptly and courteously. Check beverage levels and offer refills as needed, ensuring that guests' glasses are never empty. Food Presentation: Ensure that dishes are plated and presented attractively before serving them to guests. Verify order accuracy and completeness, including side dishes, condiments, and garnishes. Table Maintenance: Maintain cleanliness and tidiness at guest tables throughout the meal service. Clear empty plates, used utensils, and glassware promptly, and reset tables efficiently for the next guests. Customer Interaction: Interact with guests in a friendly, attentive, and professional manner, addressing any questions, concerns, or special requests they may have. Anticipate guests' needs and provide personalized service to enhance their dining experience. Upselling and Cross-Selling: Suggest additional menu items, appetizers, desserts, or beverages to guests to increase sales and enhance their dining experience. Highlight daily specials, promotions, or featured dishes with enthusiasm. Billing and Payment Processing: Present bills to guests, accurately itemizing charges and applying discounts or promotions as appropriate. Process payments, including cash, credit cards, debit cards, or mobile payments, and provide receipts promptly. Team Collaboration: Collaborate with other waitstaff, kitchen staff, and management to ensure smooth operation of the dining establishment. Communicate effectively, support colleagues, and work together to deliver exceptional service. Professionalism and Etiquette: Maintain a professional appearance and demeanor at all times, adhering to dress codes, grooming standards, and hospitality etiquette. Handle challenging situations or guest complaints calmly and diplomatically, seeking assistance from management when necessary.