Waiter Job in Idukki

Idukki, Kerala Full Time Date: 19 April 2024

Job description

Greeting and Seating Guests: Welcoming guests as they arrive, guiding them to their tables, and providing menus are among the first interactions you'll have with customers. Taking Orders: Listening attentively to guests' meal preferences, answering questions about the menu, and accurately recording their orders are essential for ensuring customer satisfaction. Delivering Food and Beverages: Carrying trays of food and drinks carefully to tables, ensuring accuracy in orders, and presenting dishes professionally contribute to a positive dining experience. Checking on Customers: Regularly checking in with diners to ensure their needs are met, addressing any concerns promptly, and offering assistance demonstrate attentiveness and dedication to customer service. Upselling and Recommending: Suggesting additional menu items, specials, or beverages based on guests' preferences and promoting upselling opportunities can enhance the dining experience and increase sales. Handling Payments: Efficiently processing payments, providing accurate change, and closing out checks accurately are important for ensuring smooth transactions and guest satisfaction. Maintaining Cleanliness: Keeping tables, dining areas, and service stations clean and organized contributes to a pleasant dining environment and reflects positively on the restaurant's image. Teamwork and Communication: Collaborating with kitchen staff, bartenders, and other servers to ensure seamless service, communicating guest preferences or special requests, and supporting colleagues during busy periods are essential for overall efficiency and guest satisfaction. Problem-Solving: Addressing guest complaints or issues with professionalism, offering solutions or alternatives, and seeking assistance from management when necessary demonstrate effective problem-solving skills. Product Knowledge: Having a thorough understanding of the menu, including ingredients, preparation methods, and dietary considerations, enables you to provide accurate information and make informed recommendations to guests.