Ticket Sales: Assisting customers with ticket purchases, reservations, and bookings for flights, trains, buses, or other modes of transportation, both in-person and over the phone or online. Customer Service: Providing excellent customer service by addressing inquiries, resolving issues, and assisting passengers with travel-related questions or concerns before, during, and after their journey. Fare Calculation: Calculating fares, taxes, fees, and surcharges accurately, providing customers with transparent pricing information, and processing payments using cash, credit cards, or electronic payment methods. Booking Modifications: Handling changes to existing bookings, such as rebooking flights, changing travel dates or times, upgrading seats, or processing cancellations and refunds according to company policies and procedures. Reservation Management: Managing reservations and seat assignments, ensuring accuracy and compliance with customer preferences, special requests, and travel itineraries. Promotions and Offers: Informing customers about special promotions, discounts, and package deals available for travel destinations, accommodations, or transportation services, and assisting with bookings accordingly. Documentation Handling: Issuing tickets, boarding passes, and other travel documents to customers, ensuring they are accurate, complete, and compliant with relevant regulations and requirements. System Operations: Operating computerized reservation and ticketing systems effectively to search for available flights, check seat availability, process bookings, and generate reports as needed. Compliance and Regulations: Adhering to industry regulations, airline policies, and data protection laws when handling customer information, processing payments, and issuing tickets. Problem Resolution: Resolving issues related to ticketing errors, flight delays or cancellations, baggage claims, or other travel disruptions in a timely and efficient manner to minimize inconvenience for customers. Cross-Selling: Identifying opportunities to upsell or cross-sell additional services or products, such as travel insurance, hotel accommodations, car rentals, or tour packages, to enhance the customer experience and increase revenue. Training and Development: Staying updated on industry trends, new technologies, and changes in airline or transportation regulations through training sessions, workshops, and self-study to maintain proficiency in ticketing procedures and customer service skills.