He/She answers questions on travel arrangements such as routes and time schedules. He/She makes and confirms reservations. He/She calculates the expenses and sells tickets to the passengers. He/She may be required to make other arrangements such as car bookings for the passengers. Issuing tickets and managing reservations for customers. Providing detailed information about prices, availability, and event details. Handling customer queries and resolving ticketing issues. Maintaining accurate records of transactions and customer interactions. Responsible for issuing Air tickets for Retail customers, B2B/Subagents, and B2C customers etc. To confirm waitlisted seats by monitoring flights and liaising with the airlines.