Telecalling Job in Pathanamthitta

Pathanamthitta, Kerala Full Time Date: 12 April 2024

Job description

Lead Generation: Identify and research potential leads or prospects through various sources such as databases, directories, social media, or online platforms. Compile contact lists and databases of potential customers to target with outbound calls. Script Preparation: Prepare a script or call guide outlining key talking points, offers, benefits, and objections handling techniques. Customize scripts based on target audience, campaign objectives, and product/service offerings. Outbound Calling: Place outbound calls to prospective customers using a telephone or dialer system. Introduce yourself and the purpose of the call in a clear and concise manner. Engage prospects in conversation, build rapport, and convey the value proposition of the product or service. Product/Service Promotion: Effectively communicate the features, benefits, and advantages of the products or services being promoted. Tailor the pitch to address the specific needs, interests, and pain points of the prospect. Lead Qualification: Qualify leads by asking probing questions to assess their level of interest, budget, timeline, and decision-making authority. Determine whether the prospect meets the criteria for further follow-up or conversion. Appointment Setting: Schedule appointments, demos, or meetings with qualified leads for sales representatives or account managers. Confirm appointment details, send calendar invites, and provide any necessary pre-meeting information. Follow-Up and Persistence: Follow up with prospects who have shown interest but not yet converted. Use a structured follow-up process to nurture leads, address objections, and overcome barriers to purchase. Maintain persistence while respecting prospect's preferences and boundaries. Data Entry and Management: Record call outcomes, notes, and relevant information in a CRM (Customer Relationship Management) system or database. Update contact records, track lead status, and generate reports to measure campaign performance and ROI. Objection Handling: Handle objections and concerns raised by prospects effectively and professionally. Anticipate common objections and prepare persuasive responses to overcome objections and keep the conversation moving forward. Compliance and Ethics: Ensure compliance with applicable regulations and guidelines governing telemarketing activities, such as Do Not Call (DNC) regulations and consumer privacy laws. Adhere to ethical standards and best practices in telemarketing communication. Continuous Training and Improvement: Participate in ongoing training and skill development programs to enhance telesales techniques, communication skills, product knowledge, and objection handling strategies. Seek feedback from supervisors or mentors to identify areas for improvement. Performance Metrics and Analysis: Track key performance indicators (KPIs) such as call volume, conversion rates, appointment setting rates, and revenue generated. Analyze call data and campaign results to identify trends, opportunities, and areas for optimization.