Telecalling Job in Palakkad

Palakkad, Kerala Full Time Date: 04 June 2024

Job description

Making Outbound Calls: Initiating calls to prospects or existing customers based on provided contact lists or databases. Product or Service Promotion: Introducing the company's products or services to potential customers, highlighting their features, benefits, and value propositions. Lead Generation: Identifying and qualifying leads through conversation and gathering relevant information such as contact details, needs, and preferences. Appointment Setting: Scheduling appointments or meetings for sales representatives or field agents with interested prospects. Customer Follow-Up: Following up with leads or existing customers to nurture relationships, address inquiries, and provide additional information as needed. Handling Objections: Responding to objections or concerns raised by prospects and providing appropriate rebuttals or solutions to overcome objections. Maintaining Records: Recording details of calls, interactions, and outcomes in the company's CRM (Customer Relationship Management) system or database for future reference and analysis. Compliance: Ensuring compliance with relevant regulations, such as Do Not Call (DNC) lists and data protection laws, when making outbound calls. Feedback and Reporting: Providing feedback on call outcomes, market trends, and customer responses to help improve strategies and tactics. Generating reports on call performance, conversion rates, and other key metrics. Continuous Learning: Staying updated on product knowledge, sales techniques, and industry trends to improve effectiveness and performance as a telecaller. Professionalism: Maintaining a professional and courteous demeanor during calls, adhering to company policies and standards of conduct. Team Collaboration: Collaborating with other team members, such as sales representatives, marketing professionals, or supervisors, to achieve common goals and objectives.