Telecalling Job in Kollam

Kollam, Kerala Full Time Date: 06 June 2024

Job description

Making Outbound Calls: Initiating outbound calls to a list of leads, prospects, or customers provided by the company. You follow a script or call guide to introduce yourself, the company, and the products or services you are promoting, and engage the prospect in a conversation. Promoting Products or Services: Presenting information about the products or services offered by the company in a clear, concise, and persuasive manner. You highlight key features, benefits, and value propositions, and address any questions or objections raised by the prospect. Generating Leads and Sales: Identifying and qualifying potential leads or prospects who are interested in the company's products or services. You gather information about the prospect's needs, preferences, and buying intentions, and update lead databases or CRM systems with relevant details. Building Rapport and Relationships: Building rapport and establishing a positive relationship with prospects through effective communication and interpersonal skills. You listen attentively to the prospect's needs and concerns, empathize with their situation, and offer personalized solutions or recommendations. Handling Objections and Rejections: Addressing objections, concerns, or hesitations raised by prospects and overcoming them with persuasive arguments or rebuttals. You respond calmly and professionally to objections, provide additional information or clarification as needed, and attempt to address the prospect's concerns. Following Up on Leads and Opportunities: Following up on leads, inquiries, or requests for information to nurture relationships and move prospects through the sales funnel. You schedule follow-up calls or appointments, send information or resources via email, and maintain regular communication to keep the prospect engaged. Recording and Updating Information: Recording details of calls, interactions, and outcomes in CRM systems or databases accurately and promptly. You document key information such as contact details, call outcomes, follow-up actions, and any additional notes or comments for future reference. Adhering to Scripts and Guidelines: Following predefined scripts, call guides, or quality standards provided by the company during calls. You adhere to company policies, procedures, and compliance regulations, and ensure that calls are conducted professionally and ethically. Meeting Targets and Objectives: Achieving daily, weekly, or monthly targets and objectives set by the company for call volume, lead generation, or sales conversion. You strive to meet or exceed performance metrics such as call conversion rates, sales quotas, and customer satisfaction scores. Continuous Learning and Improvement: Seeking feedback, training, and coaching to improve your telecalling skills and performance. You participate in training sessions, role-playing exercises, and skill-building activities to enhance your communication skills, objection handling techniques, and sales effectiveness.