Making Outbound Calls: Telecallers make outbound calls to a list of leads or prospects provided by the company. They use a script or talking points to introduce themselves and the purpose of the call. Promoting Products or Services: They promote the company's products, services, or offers to potential customers. They highlight key features, benefits, and value propositions to persuade prospects to take action, such as making a purchase or scheduling a demo. Lead Generation: Telecallers generate leads by identifying potential customers who have expressed interest in the company's offerings. They gather information about prospects, such as contact details, preferences, and purchasing intent, and update the company's CRM system with relevant data. Qualifying Leads: They qualify leads by asking probing questions to assess their needs, budget, timeline, and level of interest. They determine whether prospects meet the criteria for becoming qualified leads or potential customers. Handling Objections: Telecallers address objections or concerns raised by prospects during the call. They listen actively to understand the prospect's perspective and respond with appropriate solutions or rebuttals to overcome objections and keep the conversation moving forward. Closing Sales: They aim to close sales or secure commitments from prospects to take the next step in the sales process, such as scheduling a follow-up call, requesting a demo, or making a purchase. They use persuasive techniques and closing strategies to encourage prospects to take action. Providing Information: Telecallers provide information about products, services, pricing, promotions, and company policies to prospects who express interest or have questions. They ensure that prospects have accurate and up-to-date information to make informed decisions. Following Up: They follow up with prospects who have expressed interest or who have been contacted previously to provide additional information, answer questions, or address concerns. They maintain regular communication with prospects throughout the sales cycle. Maintaining Records: Telecallers maintain detailed records of calls, including call logs, notes, and outcomes, in the company's CRM system or database. They ensure that all interactions with prospects are accurately documented for future reference and analysis. Meeting Targets: They work towards achieving individual and team targets for call volume, conversion rates, and sales revenue. They track their performance against targets and take proactive measures to improve performance and meet or exceed goals.