Telecalling Job in Kattappana

Kattappana, Kerala Full Time Date: 06 June 2024

Job description

Preparation: Before making calls, familiarize yourself with the product or service you're promoting and the target audience. Prepare a script or talking points to guide the conversation, but be flexible to adapt based on the recipient's responses. Introduction: Start the call with a polite greeting and introduce yourself and your company or organization. Clearly state the purpose of the call and ask if it's a convenient time to talk. Engagement: Engage the recipient in conversation by asking open-ended questions or making relevant statements that capture their interest. Listen actively to their responses and tailor your pitch accordingly. Value Proposition: Clearly communicate the benefits and value of the product or service you're offering. Highlight key features, advantages, or special offers that may appeal to the recipient's needs or interests. Handling Objections: Be prepared to address objections or concerns raised by the recipient. Listen attentively, empathize with their concerns, and provide relevant information or solutions to overcome objections and move the conversation forward. Call to Action: Clearly articulate the next steps or actions you'd like the recipient to take. Whether it's scheduling a follow-up call, requesting more information, or making a purchase, provide clear instructions and offer assistance as needed. Professionalism: Maintain a professional and courteous demeanor throughout the call. Speak clearly and confidently, and avoid using jargon or technical language that may confuse the recipient. Follow-Up: After the call, make notes of the conversation and any follow-up actions required. Follow up with the recipient as promised, whether it's sending additional information via email or scheduling a follow-up call. Compliance: Ensure compliance with relevant regulations and guidelines governing telemarketing activities, such as obtaining consent for unsolicited calls and respecting do-not-call lists. Continuous Improvement: Seek feedback from supervisors or peers, and reflect on your own performance to identify areas for improvement. Continuously refine your approach, learn from each call, and strive to enhance your telecalling skills over time.