Telecalling Job in Idukki

Idukki, Kerala Full Time Date: 12 June 2024

Job description

Prospecting: Identify and research potential leads or prospects who fit the target audience profile. Use sources such as purchased lists, CRM databases, social media platforms, and website inquiries to identify leads for outbound calling. Script Development: Develop a concise and persuasive script that outlines the purpose of the call, introduces the product or service, highlights key benefits or features, and includes a clear call-to-action (CTA). Customize scripts to address different customer segments or objections. Preparation: Familiarize yourself with the product or service being promoted, as well as common objections or questions that may arise during the call. Practice your script and communication skills to ensure confidence and professionalism during calls. Call Handling: Place outbound calls to prospects using a designated phone system or software. Introduce yourself and the company, state the purpose of the call, and engage the prospect in a conversation to uncover needs or pain points that the product or service can address. Active Listening: Listen attentively to prospects' responses, concerns, and objections during the call. Use active listening techniques to understand their needs, empathize with their situation, and tailor your message accordingly. Building Rapport: Establish rapport and credibility with prospects by being courteous, respectful, and personable during the call. Use rapport-building techniques such as mirroring, pacing, and matching to create a positive connection with the prospect. Handling Objections: Address objections or concerns raised by prospects in a confident and respectful manner. Anticipate common objections and prepare persuasive responses backed by facts, testimonials, or case studies to overcome objections and keep the conversation moving forward. Qualifying Leads: Qualify prospects by asking qualifying questions to determine their level of interest, budget, authority, and timeline. Identify qualified leads who meet the criteria for further follow-up or sales engagement. Documentation and Follow-Up: Document call outcomes, notes, and next steps in a CRM system or database for future reference. Schedule follow-up calls, appointments, or actions based on the prospect's interest level and timeline. Compliance and Etiquette: Adhere to legal and regulatory requirements governing telemarketing practices, including obtaining consent for calls, respecting do-not-call lists, and providing opt-out options for future communications. Maintain professionalism and etiquette during calls to enhance the company's reputation and customer experience.