Telecalling Job in Ernakulam

Ernakulam, Kerala Full Time Date: 05 April 2024

Job description

Lead Generation: Identify potential leads and prospects through research, databases, or marketing campaigns. Making Outbound Calls: Initiate outbound calls to prospects using prepared scripts or talking points to introduce products or services. Pitching Products or Services: Clearly communicate the features, benefits, and value propositions of the products or services offered by your organization. Handling Objections: Address any objections or concerns raised by prospects in a professional and persuasive manner. Qualifying Leads: Qualify leads based on predetermined criteria such as budget, timeline, and decision-making authority. Appointment Setting: Schedule appointments or demonstrations with qualified leads for further engagement by sales representatives. Data Entry and Reporting: Enter call details, outcomes, and customer information accurately into CRM (Customer Relationship Management) systems. Provide regular reports on call metrics and outcomes. Follow-up: Follow up with prospects who have expressed interest but are not ready to make a decision immediately. Maintain regular contact to nurture relationships and move prospects through the sales funnel. Customer Service: Provide excellent customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction. Compliance: Ensure compliance with relevant regulations and guidelines governing telemarketing, including obtaining consent for calls and respecting Do Not Call lists.