Telecalling Job in Chalakudy

Chalakudy, Kerala Full Time Date: 20 May 2024

Job description

Lead Generation: Identify and research potential leads or prospects within a target market or demographic. Use various sources such as databases, directories, and online research to compile a list of contacts. Outbound Calling: Make outbound calls to prospects using a prepared script or sales pitch. Introduce yourself and the company, explain the purpose of the call, and engage the prospect in a conversation to generate interest. Product or Service Promotion: Effectively communicate the features, benefits, and value proposition of the products or services being offered. Highlight key selling points and address any questions or objections raised by the prospect. Qualifying Leads: Qualify leads based on criteria such as budget, need, timeline, and decision-making authority. Determine the level of interest and the likelihood of converting the prospect into a customer or client. Appointment Setting: Schedule appointments, meetings, or demonstrations with qualified leads for further engagement by sales representatives or account managers. Confirm details such as date, time, location, and agenda. Follow-Up Calls: Conduct follow-up calls to nurture leads, answer additional questions, and provide additional information or resources as needed. Maintain regular communication with prospects to keep them engaged and move them through the sales funnel. Data Entry and Management: Record and maintain accurate records of all calls, interactions, and outcomes in a CRM (Customer Relationship Management) system or database. Update contact information, notes, and status of leads for tracking and reporting purposes. Sales Pipeline Management: Manage the sales pipeline by tracking the progress of leads through various stages of the sales process. Monitor key metrics such as conversion rates, response rates, and call-to-close ratios to assess performance and identify areas for improvement. Customer Feedback: Gather feedback from prospects regarding their experience with the telecalling process, product interest, and reasons for any rejections or objections. Use feedback to refine scripts, messaging, and sales strategies. Compliance and Ethics: Ensure compliance with regulations such as Do Not Call (DNC) lists, privacy laws, and industry guidelines governing telemarketing practices. Conduct telecalling activities with integrity, honesty, and respect for prospects' privacy and preferences. Training and Development: Participate in training sessions, workshops, or coaching sessions to enhance telecalling skills, product knowledge, and sales techniques. Stay updated on industry trends, best practices, and emerging technologies in telecalling. Performance Reporting: Provide regular reports and updates to management on telecalling activities, outcomes, and performance metrics. Share insights, trends, and recommendations for optimizing telecalling campaigns and improving results.