A Team Leader is a professional in charge of guiding, monitoring and leading an entire group. They are responsible for motivating their teammates as well as inspiring positive communication within them so that they can work together toward achieving goals. Directs and schedules the activities of team employees, ensuring proper staffing at all times. Ensures that each customer is greeted as quickly as possible. Implements and maintains a prospect tracking and follow-up system. Helps salespeople close deals when necessary. An automotive service manager's job is to run an efficient and profitable service department. Their duties include choosing and overseeing productive staff, customer retention, cost controls, maintenance of all service records and achievement of set objectives.