Store Manager Job in Kottayam

Kottayam, Kerala Full Time Date: 21 June 2024

Job description

Overall Store Operations: Manage and oversee all aspects of store operations, including sales, inventory management, staffing, and customer service. Ensure compliance with company policies, procedures, and operational standards. Sales and Revenue Generation: Develop and implement strategies to drive sales growth and achieve sales targets. Monitor sales performance, analyze trends, and take proactive measures to optimize sales opportunities. Customer Service Excellence: Maintain high standards of customer service and ensure a positive shopping experience for customers. Resolve customer complaints and concerns promptly, ensuring customer satisfaction and loyalty. Inventory Management: Manage inventory levels and control shrinkage through effective inventory management practices. Conduct regular inventory audits, monitor stock levels, and coordinate replenishment orders. Staffing and Team Management: Recruit, train, and supervise store staff, including sales associates, cashiers, and stock clerks. Schedule shifts, assign duties, and provide coaching and development opportunities to team members. Financial Management: Monitor store budget and expenses, and implement cost-control measures to optimize profitability. Analyze financial reports, such as sales reports and P&L statements, to track performance and identify areas for improvement. Merchandising and Visual Display: Ensure effective merchandising of products and maintain attractive visual displays in accordance with company guidelines. Implement promotional strategies and seasonal displays to maximize sales and enhance the shopping experience. Health and Safety Compliance: Ensure compliance with health and safety regulations and maintain a safe working environment for employees and customers. Implement security measures to protect store assets and minimize losses. Community and Stakeholder Relations: Build positive relationships with customers, local communities, suppliers, and stakeholders. Represent the store at community events, participate in marketing initiatives, and contribute to brand awareness.