Shop Manager Job in Pathanamthitta

Pathanamthitta, Kerala Full Time Date: 13 May 2024

Job description

Team Management: Recruiting, hiring, training, supervising, and motivating store staff, including sales associates, cashier, and support personnel, to ensure optimal performance, productivity, and customer service excellence. Sales and Revenue Generation: Setting sales targets, goals, and quotas for the store, developing sales strategies and tactics to achieve them, and monitoring sales performance metrics to track progress and identify areas for improvement. Customer Service: Ensuring high levels of customer satisfaction by providing friendly, knowledgeable, and efficient service to patrons, addressing inquiries, concerns, and complaints promptly, and resolving issues to the customer's satisfaction. Inventory Management: Managing inventory levels, stock rotation, and replenishment processes to maintain adequate supply of products, minimize stockouts, reduce shrinkage, and optimize inventory turnover and profitability. Visual Merchandising: Planning and executing visual merchandising strategies and displays to showcase products effectively, attract customers' attention, and enhance the shopping experience, while adhering to brand standards and guidelines. Financial Management: Managing the store budget, expenses, and costs effectively to maximize profitability and achieve financial targets, including controlling labor costs, overhead expenses, and operating costs. Marketing and Promotions: Planning and implementing marketing initiatives, promotions, and advertising campaigns to drive foot traffic, increase sales, and build brand awareness, leveraging various channels such as social media, email marketing, and local advertising. Store Operations: Overseeing day-to-day operations of the store, including opening and closing procedures, cash handling, security measures, cleanliness and maintenance, and compliance with health and safety regulations. Performance Analysis: Analyzing sales data, customer feedback, and performance metrics to identify trends, opportunities, and challenges, and making data-driven decisions to optimize store performance and profitability. Vendor and Supplier Management: Establishing and maintaining relationships with vendors, suppliers, and distributors to ensure timely delivery of merchandise, negotiate favorable terms and pricing, and resolve any issues or discrepancies. Training and Development: Providing ongoing training, coaching, and professional development opportunities to store staff to enhance their product knowledge, sales skills, customer service abilities, and overall performance. Community Engagement: Engaging with the local community, participating in community events, and building relationships with neighboring businesses, residents, and organizations to foster goodwill, support local initiatives, and drive customer loyalty.