Team Management: Supervise and lead a team of automotive technicians, mechanics, service advisors, and support staff. Provide guidance, coaching, and performance feedback to ensure high levels of productivity, quality of work, and customer service. Workflow Management: Plan and organize daily workflow and service schedules to optimize shop efficiency and maximize productivity. Allocate resources, assign tasks, and prioritize work orders based on urgency, customer needs, and service center capacity. Customer Service: Interact with customers, addressing inquiries, concerns, and service requests in a courteous and professional manner. Ensure that customer expectations are met or exceeded by providing accurate estimates, clear explanations of repair services, and timely updates on service progress. Quality Assurance: Implement and enforce quality control measures to uphold high standards of workmanship and service excellence. Conduct inspections and quality checks on completed repairs or maintenance services to verify accuracy, safety, and compliance with industry standards. Inventory Management: Manage inventory levels of automotive parts, components, and supplies to ensure adequate stock availability for repairs and maintenance. Monitor inventory turnover, reorder points, and stock rotation practices to minimize stockouts, overstocking, and obsolescence. Equipment Maintenance: Oversee the maintenance and upkeep of automotive repair equipment, tools, and machinery to ensure operational efficiency and safety. Schedule regular inspections, servicing, and repairs of shop equipment to prevent breakdowns and maintain functionality. Safety and Compliance: Enforce safety protocols, OSHA regulations, and industry best practices to create a safe work environment for employees and customers. Conduct safety training sessions, hazard assessments, and emergency drills to mitigate risks and prevent accidents in the shop. Financial Management: Monitor shop performance metrics, including revenue, expenses, profit margins, and labor costs, to achieve financial targets and objectives. Develop and manage budgets, forecasts, and financial plans for shop operations, identifying opportunities for cost savings and revenue growth. Marketing and Promotion: Collaborate with marketing teams to develop promotional campaigns, advertising strategies, and customer loyalty programs to attract and retain customers. Participate in community events, trade shows, and networking activities to raise awareness of the shop's services and build relationships with potential customers. Technology Integration: Embrace technology solutions, such as automotive diagnostic software, repair tracking systems, and customer relationship management (CRM) tools, to streamline shop operations and enhance customer experiences. Stay updated on industry trends, technological advancements, and software updates to leverage innovative solutions for improving shop efficiency and service quality. Training and Development: Provide training and professional development opportunities for shop staff to enhance their technical skills, knowledge of automotive systems, and customer service abilities. Encourage continuous learning, certification programs, and industry workshops to support career growth and advancement for shop employees. Continuous Improvement: Foster a culture of continuous improvement and innovation within the shop, encouraging feedback, ideas, and suggestions from staff members. Implement process improvements, workflow enhancements, and service innovations to optimize shop performance, customer satisfaction, and profitability.