Staff Management: Supervise and lead a team of automotive technicians, mechanics, service advisors, and support staff. Assign tasks, delegate responsibilities, and provide guidance, training, and support to ensure efficient workflow and optimal performance. Workshop Operations: Manage the day-to-day operations of the automotive workshop, including scheduling, prioritizing, and coordinating vehicle inspections, repairs, and maintenance services. Ensure adherence to service timelines, quality standards, and safety protocols. Customer Service: Interact with customers to understand their vehicle concerns, provide repair recommendations, and address any questions or concerns they may have. Ensure excellent customer service by maintaining open communication, providing accurate estimates, and resolving issues promptly. Inventory Management: Oversee the procurement, stocking, and distribution of automotive parts, components, and materials used for vehicle repairs and maintenance. Monitor parts inventory levels, availability, and procurement lead times to minimize delays and backorders. Financial Management: Manage the shop's budget, expenses, and profitability goals by controlling costs, maximizing productivity, and optimizing resource utilization. Monitor financial performance metrics, such as revenue, expenses, profit margins, and labor efficiency. Quality Assurance: Implement quality control measures and inspection procedures to ensure the accuracy, completeness, and integrity of vehicle repairs and service work. Conduct post-repair inspections and quality checks to verify compliance with manufacturer specifications and industry standards. Safety Compliance: Enforce safety regulations, procedures, and best practices to promote a safe working environment for automotive technicians and staff. Conduct safety audits, inspections, and training sessions to ensure compliance with occupational health and safety standards. Performance Monitoring: Monitor and evaluate the performance, productivity, and efficiency of automotive technicians and staff. Track key performance indicators (KPIs), such as job completion rates, labor hours per repair, and customer satisfaction scores, to identify areas for improvement and implement corrective actions as needed. Administrative Duties: Oversee administrative tasks such as scheduling appointments, managing paperwork, maintaining records, and processing invoices. Ensure accuracy and compliance with regulatory requirements and internal policies. Vendor and Supplier Relations: Develop and maintain relationships with parts suppliers, equipment vendors, and service providers. Negotiate pricing, terms, and contracts to secure favorable arrangements and ensure timely availability of parts and services. Continuous Improvement: Identify opportunities for process improvement, efficiency gains, and cost savings within the shop operations. Implement initiatives to streamline workflows, reduce waste, and enhance overall productivity and profitability. Customer Relationship Management: Build and maintain positive relationships with customers by providing exceptional service, addressing their needs and concerns promptly, and fostering a culture of customer satisfaction and loyalty.