As a Service Manager, you will be responsible for overseeing the delivery of services, managing service teams, and ensuring customer satisfaction. Your role will involve coordinating with various departments to streamline processes and optimize service delivery. You will play a key role in maintaining high service standards and meeting performance targets. Responsibilities: Manage and supervise service teams to ensure efficient and effective service delivery. Develop and implement strategies to improve service quality and customer satisfaction. Coordinate with other departments, such as operations, sales, and technical support, to optimize service processes. Monitor service performance metrics and take corrective actions as necessary to meet targets. Conduct regular training sessions for service staff to enhance their skills and knowledge. Handle customer inquiries, complaints, and escalations in a professional and timely manner. Collaborate with the sales team to identify opportunities for upselling or cross-selling services. Prepare and present reports on service performance, trends, and recommendations for improvement. Ensure compliance with company policies, procedures, and quality standards. Stay updated on industry trends and best practices in service management. Qualifications: Bachelor's degree in business administration, management, or a related field. Proven experience in service management or a similar role. Strong leadership and team management skills. Excellent communication and interpersonal abilities. Ability to analyze data and make data-driven decisions. Proficiency in MS Office and service management software. Knowledge of [industry-specific regulations or standards] is a plus.