Sales Staff Job in Thiruvananthapuram

Thiruvananthapuram, Kerala Full Time Date: 18 May 2024

Job description

Customer Engagement: Engaging with customers in person, over the phone, or through digital channels to understand their needs, answer questions, provide product information, and offer solutions that meet their requirements. Product Knowledge: Developing a deep understanding of the products or services offered by the company, including features, benefits, pricing, and competitive advantages, to effectively communicate value propositions to customers. Sales Presentations: Delivering compelling sales presentations or demonstrations to potential customers, highlighting the key features and benefits of products or services and addressing any objections or concerns raised by customers. Lead Generation: Identifying and prospecting potential customers through various methods, including cold calling, networking, referrals, and online research, to generate leads and opportunities for sales. Pipeline Management: Managing sales pipelines and opportunities using CRM (Customer Relationship Management) software or other tools to track leads, sales activities, and progress through the sales cycle. Negotiation and Closing: Negotiating terms, pricing, and contracts with customers to reach mutually beneficial agreements and successfully close sales, overcoming objections and objections as necessary. Relationship Building: Building and nurturing long-term relationships with customers to foster loyalty, repeat business, and referrals, maintaining regular communication and providing ongoing support and assistance as needed. Sales Reporting and Analysis: Tracking sales performance metrics, such as revenue, conversion rates, and sales activities, and analyzing data to identify trends, opportunities, and areas for improvement. Market Research: Conducting market research and competitor analysis to understand industry trends, customer preferences, and competitive positioning, and using insights to inform sales strategies and tactics. Customer Service: Providing exceptional customer service before, during, and after the sale, addressing customer inquiries, resolving issues or complaints promptly, and ensuring a positive and satisfactory experience for customers. Time Management: Managing time effectively to prioritize sales activities, follow up on leads, meet sales targets and deadlines, and maximize productivity and efficiency in sales efforts. Continuous Learning and Development: Staying updated with product knowledge, sales techniques, industry developments, and best practices through training, professional development, and ongoing learning opportunities.