Prospecting and Lead Generation: Identify and research potential clients, including individuals, groups, corporations, event planners, and travel agencies, who may be interested in booking accommodations or hosting events at the resort. Utilize various channels such as cold calling, networking, referrals, and digital marketing to generate leads. Client Engagement and Relationship Building: Establish and maintain relationships with prospective clients through personalized communication, meetings, presentations, and site visits. Understand their needs, preferences, and budget requirements to tailor offerings and provide exceptional customer service. Sales Presentations and Proposals: Conduct sales presentations and prepare customized proposals outlining the resort's amenities, accommodations, event spaces, and services to prospective clients. Highlight unique selling points, value propositions, and competitive advantages to differentiate the resort from competitors. Negotiation and Closing Deals: Negotiate pricing, terms, and contract agreements with clients to secure bookings and close sales. Address any concerns or objections raised by clients and provide solutions to meet their needs while maximizing revenue for the resort. Event Planning and Coordination: Collaborate with event planners, banquet managers, and other resort departments to plan and coordinate events, conferences, weddings, and group bookings. Ensure that all arrangements meet client expectations and resort standards for quality and service excellence. Revenue Maximization: Identify opportunities to upsell additional services, amenities, or upgrades to clients to increase revenue per booking. Offer packages, promotions, and add-on services tailored to clients' preferences and budgetary constraints. Market Research and Analysis: Stay informed about industry trends, market dynamics, competitor offerings, and customer preferences to identify sales opportunities and develop effective sales strategies. Analyze sales data, conversion rates, and booking patterns to optimize sales performance. Customer Relationship Management (CRM): Maintain accurate records of client interactions, sales activities, and booking details in CRM systems. Follow up with clients post-booking to ensure satisfaction, gather feedback, and encourage repeat business and referrals. Collaboration with Marketing: Work closely with the marketing team to develop sales collateral, promotional materials, and marketing campaigns targeting key customer segments and markets. Provide input on marketing strategies based on sales insights and customer feedback. Training and Development: Stay updated on product knowledge, sales techniques, and industry best practices through training sessions, workshops, and professional development opportunities. Share insights and best practices with team members to enhance overall sales performance. Performance Tracking and Reporting: Monitor sales performance against targets, KPIs, and revenue goals. Prepare regular sales reports, forecasts, and analyses for management review. Identify areas for improvement and implement corrective actions as needed to achieve sales objectives. Customer Service and Support: Provide ongoing support and assistance to clients throughout the booking process, including answering inquiries, resolving issues, and addressing special requests. Ensure a seamless and positive experience for clients from initial contact through post-stay follow-up.