They have highly developed people skills, high emotional intelligence and next level communication skills. A good salesperson understands how to read body language, ask the right questions, handle complaints professionally and collaborate effectively with other sales team members. They're responsible for identifying a customer's needs, pitching relevant products or services, and ensuring they have a positive experience from start to finish. In some cases, a sales agent will cold call prospects they find through business directories or client referrals. A sales professional can be a sales representative or manager of the sales department in a business or organization. Your duties as a sales representative are to develop and maintain customer relationships, sell company product or services to customers, and keep a record of your inventory and sales.