Guest Relations: Restaurant Captains are responsible for providing exemplary customer service and maintaining positive interactions with guests. They greet guests upon arrival, escort them to their tables, assist with seating arrangements, and address any special requests or concerns to ensure a memorable dining experience. Table Assignments: Restaurant Captains manage table assignments and seating arrangements to optimize table turnover and accommodate reservations. They coordinate with the host/hostess to allocate tables based on guest preferences, party size, and server workload. Staff Supervision: Restaurant Captains supervise and coordinate the activities of the waitstaff to ensure efficient service delivery. They assign sections to servers, provide guidance on service standards and procedures, and monitor staff performance to maintain high levels of professionalism and productivity. Order Management: Restaurant Captains oversee the order-taking process and ensure accurate communication of guests' orders to the kitchen staff. They relay special requests, dietary preferences, and allergy information to the kitchen and verify the correctness of dishes before serving them to guests. Quality Control: Restaurant Captains maintain quality standards for food presentation, service delivery, and overall guest satisfaction. They conduct periodic checks on tables to ensure cleanliness, organization, and adherence to restaurant protocols. Menu Knowledge: Restaurant Captains possess in-depth knowledge of the menu offerings, including ingredients, preparation methods, and special promotions. They assist guests in making menu selections, provide recommendations, and answer questions about menu items to enhance the dining experience. Upselling and Promotion: Restaurant Captains promote upselling opportunities by suggesting appetizers, beverages, desserts, or additional menu items to guests. They highlight featured dishes, daily specials, and promotional offers to increase revenue and enhance the overall guest experience. Problem Resolution: Restaurant Captains handle guest complaints, inquiries, or issues promptly and effectively. They listen attentively to guest feedback, address concerns with empathy and professionalism, and take appropriate actions to resolve issues and ensure guest satisfaction. Cash Handling: Restaurant Captains may be responsible for managing cash transactions, handling bill payments, and processing credit card payments. They reconcile cash registers, prepare daily sales reports, and ensure accuracy in financial transactions according to restaurant policies and procedures. Training and Development: Restaurant Captains provide training, coaching, and guidance to new and existing waitstaff to improve service skills, product knowledge, and teamwork. They conduct pre-shift meetings, share updates on service standards and policies, and foster a positive work culture among the staff.