Guest Services: Ensuring high-quality guest experiences by overseeing front desk operations, concierge services, and guest relations. You'll strive to exceed guest expectations and address any concerns or issues promptly and effectively. Staff Management: Recruiting, training, and supervising resort staff across departments such as housekeeping, food and beverage, recreation, and maintenance. You'll foster a positive work environment, encourage teamwork, and provide leadership and guidance to your team. Operations Management: Overseeing day-to-day operations, including housekeeping, maintenance, landscaping, and security, to maintain the resort's facilities and grounds in top condition. You'll develop and implement operational procedures to optimize efficiency and ensure a seamless guest experience. Revenue Management: Developing pricing strategies, managing room rates, and implementing revenue-maximizing tactics to optimize the resort's financial performance. You'll analyze market trends, monitor competition, and make data-driven decisions to increase revenue and profitability. Sales and Marketing: Collaborating with the sales and marketing team to develop promotional strategies, attract guests, and drive bookings. You'll monitor sales performance, analyze marketing campaigns, and identify opportunities to expand the resort's customer base. Food and Beverage Management: Overseeing the resort's dining outlets, bars, and catering services to maintain high standards of food quality, service, and guest satisfaction. You'll work closely with chefs and restaurant managers to create menus, manage inventory, and ensure compliance with health and safety regulations. Quality Assurance: Implementing quality assurance programs and standards to uphold the resort's reputation for excellence. You'll conduct regular inspections, solicit guest feedback, and address any issues to maintain high levels of cleanliness, safety, and overall guest satisfaction. Budgeting and Financial Management: Developing annual budgets, monitoring expenses, and analyzing financial reports to ensure the resort operates within budgetary constraints. You'll identify cost-saving opportunities, allocate resources effectively, and maintain financial accountability. Community and Stakeholder Relations: Building positive relationships with local communities, government authorities, and stakeholders to support the resort's interests and contribute to its long-term success. You'll participate in community events, engage in corporate social responsibility initiatives, and address any concerns or issues raised by stakeholders. Crisis Management: Developing contingency plans and protocols to handle emergencies, natural disasters, or unforeseen disruptions that may impact resort operations or guest safety. You'll train staff on emergency procedures, coordinate response efforts, and prioritize guest welfare during crises.