Resort Manager Job in Idukki

Idukki, Kerala Full Time Date: 20 April 2024

Job description

Guest Services: Ensuring high-quality guest services by overseeing front desk operations, concierge services, reservations, and guest relations. Resort managers strive to exceed guest expectations and resolve any issues or concerns promptly and professionally. Staff Management: Recruiting, training, supervising, and evaluating resort staff, including front desk personnel, housekeeping staff, food and beverage service staff, maintenance workers, and recreational activity coordinators. Resort managers foster a positive work environment and promote teamwork among staff members. Financial Management: Managing the resort's budget, financial performance, and cost-control measures to achieve profitability targets. Resort managers oversee revenue generation, expense management, and financial reporting, ensuring compliance with budgetary constraints and financial goals. Facilities Management: Supervising the maintenance and upkeep of resort facilities, including guest rooms, common areas, recreational facilities, landscaping, and amenities. Resort managers coordinate maintenance schedules, repairs, renovations, and capital improvement projects to enhance the resort's appeal and functionality. Food and Beverage Operations: Overseeing food and beverage service operations, including restaurants, bars, catering services, and room service. Resort managers collaborate with chefs, kitchen staff, and servers to maintain high standards of food quality, presentation, and service. Sales and Marketing: Developing and implementing sales and marketing strategies to attract guests, increase bookings, and maximize revenue opportunities. Resort managers may oversee advertising campaigns, promotional activities, and online marketing efforts to enhance the resort's visibility and attract new guests. Safety and Security: Ensuring the safety and security of guests, staff, and resort property by implementing safety protocols, emergency procedures, and security measures. Resort managers may collaborate with local authorities, security personnel, and emergency responders to address safety concerns and maintain a secure environment. Quality Assurance: Monitoring guest satisfaction through feedback, reviews, and surveys, and implementing initiatives to enhance service quality and guest experience. Resort managers conduct regular inspections and audits to maintain cleanliness, maintenance standards, and compliance with brand standards or accreditation requirements.