Strategic Planning: Develop and implement strategic plans for the resort, including long-term goals, objectives, and initiatives to drive growth and profitability. Financial Management: Oversee the resort's financial performance, including budgeting, forecasting, revenue management, cost control, and financial reporting. Monitor key performance indicators (KPIs) and take corrective actions as needed. Staff Management: Recruit, train, supervise, and motivate resort staff across various departments, including front office, housekeeping, food and beverage, maintenance, recreation, and security. Foster a positive work culture and provide ongoing training and development opportunities for employees. Guest Experience: Ensure exceptional guest service and satisfaction by maintaining high standards of hospitality, cleanliness, and amenities. Address guest concerns and feedback promptly, and strive to exceed guest expectations. Operations Management: Oversee day-to-day resort operations, including front desk management, room reservations, housekeeping, maintenance, landscaping, security, and transportation services. Ensure compliance with health, safety, and environmental regulations. Sales and Marketing: Develop and implement sales and marketing strategies to drive occupancy and revenue. Collaborate with the sales and marketing team to promote the resort through various channels, including online travel agencies (OTAs), social media, email marketing, and advertising campaigns. Event Management: Coordinate and oversee special events, weddings, conferences, and group bookings at the resort. Work closely with event planners, vendors, and clients to ensure successful event execution and guest satisfaction. Quality Assurance: Maintain high standards of quality and cleanliness throughout the resort, including guest rooms, public areas, dining outlets, recreational facilities, and landscaping. Conduct regular inspections and audits to identify areas for improvement and ensure compliance with brand standards. Community Engagement: Build positive relationships with local communities, businesses, government agencies, and tourism organizations. Participate in community events, sponsorships, and partnerships to enhance the resort's reputation and contribute to the local economy. Environmental Sustainability: Implement sustainable practices and initiatives to reduce the resort's environmental footprint, such as energy conservation, waste reduction, recycling programs, and eco-friendly amenities. Educate staff and guests about sustainability efforts and encourage participation. Crisis Management: Develop and maintain emergency response plans for various scenarios, including natural disasters, medical emergencies, security incidents, and guest complaints. Train staff on emergency procedures and ensure readiness to handle crises effectively. Continuous Improvement: Continuously evaluate resort operations, services, and facilities to identify opportunities for improvement and innovation. Stay updated on industry trends, guest preferences, and competitor offerings to remain competitive in the market.