The Reservations Manager plays a key role in: Overseeing and managing the reservations department. Ensuring efficient handling of reservation inquiries via phone, email, or in-person. Implementing strategies to maximize room bookings and revenue. Job Brief As a Reservations Manager, your responsibilities will include: Supervising and training reservations staff to deliver excellent customer service. Developing and implementing reservation policies and procedures. Collaborating with other departments to coordinate room allocations and special requests. Monitoring reservation trends and implementing pricing strategies. Preparing reports on reservation statistics and performance.