Greeting and Welcoming: Welcome visitors and guests to the organization in a warm and professional manner. Greet individuals entering the office, determine the nature of their visit, and direct them to the appropriate person or department. Answering and Routing Calls: Manage incoming phone calls, including screening and transferring calls to the appropriate staff members or departments. Take messages accurately and relay them promptly to the intended recipients. Appointment Scheduling: Schedule appointments and meetings for executives, managers, or other staff members. Coordinate meeting rooms, conference facilities, and any necessary equipment for scheduled appointments. Visitor Registration: Register visitors, issue visitor badges, and maintain visitor logs. Ensure compliance with security procedures and escort visitors to designated areas as required. Handling Correspondence: Receive, sort, and distribute incoming mail and packages. Prepare outgoing mail, including regular mail, packages, and courier deliveries. Maintain postage records and coordinate shipping needs. Administrative Support: Provide administrative support to various departments as needed, such as typing documents, photocopying, filing, and organizing paperwork. Assist with data entry and maintaining office records. Customer Service: Assist clients, customers, and employees with inquiries, requests, and information. Provide accurate and timely responses to inquiries and resolve issues promptly or escalate them to the appropriate personnel. Office Maintenance: Monitor and maintain the cleanliness and organization of the reception area, including arranging reading materials and ensuring supplies are stocked (e.g., brochures, business cards). Technology Assistance: Operate office equipment such as telephones, fax machines, copiers, and printers. Troubleshoot basic technical issues and coordinate with IT support for more complex problems. Safety and Security: Monitor access to the building and ensure security protocols are followed. Respond to emergency situations calmly and efficiently, following established procedures for evacuations or other emergencies. Information Management: Maintain confidentiality of sensitive information and handle confidential documents with discretion. Follow data protection policies and regulations to safeguard organizational and client information. Team Collaboration: Communicate effectively with colleagues and departments to facilitate smooth operations and resolve issues. Collaborate with other administrative staff to support overall office efficiency and productivity.