Greeting and Welcoming Visitors: Greeting visitors in a courteous and professional manner. Directing them to the appropriate person or department based on their needs. Answering and Directing Phone Calls: Answering incoming calls promptly and professionally. Transferring calls to the relevant departments or individuals, taking messages, and providing information as needed. Managing Front Desk Operations: Maintaining the reception area tidy and presentable. Ensuring the reception desk is well-stocked with supplies such as stationery, brochures, and forms. Scheduling Appointments: Scheduling appointments and maintaining calendars for meeting rooms or executives. Sending reminders and managing changes to appointments as necessary. Handling Correspondence: Handling incoming and outgoing mail, packages, and deliveries. Sorting and distributing mail to appropriate recipients. Customer Service and Information: Providing information about the organization to visitors and callers. Assisting with general inquiries and directing individuals to the appropriate resources. Administrative Support: Assisting with administrative tasks such as filing, photocopying, scanning, and data entry. Supporting other departments with clerical tasks as needed. Security and Access Control: Monitoring and maintaining visitor logs and issuing visitor badges. Ensuring security protocols are followed and reporting any suspicious activity. Multitasking and Prioritization: Managing multiple tasks efficiently in a fast-paced environment. Prioritizing tasks based on urgency and importance. Problem Solving: Resolving issues or concerns raised by visitors or callers courteously and promptly. Escalating complex or urgent matters to appropriate personnel. Technology Management: Operating and maintaining office equipment such as photocopiers, printers, and fax machines. Assisting with basic troubleshooting and contacting technical support when needed. Professionalism and Etiquette: Demonstrating professionalism, confidentiality, and diplomacy in all interactions. Upholding the organization's image and reputation through excellent customer service.