Greeting Visitors: Welcoming visitors and guests to the organization with a friendly and professional demeanor. Providing a positive first impression by offering assistance, directing them to the appropriate person or department, and ensuring their comfort while they wait. Answering Calls: Managing incoming calls, screening and forwarding them to the appropriate person or department. Providing information, taking messages, and handling inquiries courteously and efficiently. Managing Reception Area: Maintaining a clean, organized, and presentable reception area. Ensuring that magazines, brochures, and other materials are neatly arranged and readily available for visitors. Scheduling Appointments: Coordinating appointments, meetings, and conference room bookings for employees and clients. Managing calendars, scheduling software, and meeting room resources to facilitate efficient use of time and space. Handling Mail and Deliveries: Receiving and sorting incoming mail, packages, and deliveries. Distributing mail to appropriate recipients and coordinating outgoing mail or courier services as needed. Administrative Support: Providing administrative support to various departments as requested. Assisting with data entry, filing, photocopying, scanning, and other clerical tasks to support office operations. Customer Service: Providing excellent customer service to visitors, clients, and employees. Responding to inquiries, providing information, and addressing concerns in a timely and professional manner. Security and Access Control: Monitoring access to the premises and ensuring that only authorized individuals enter the facility. Issuing visitor badges or access cards, signing in guests, and following security protocols to maintain a safe and secure environment. Technology Management: Operating and maintaining office equipment such as telephones, fax machines, printers, and photocopiers. Troubleshooting basic technical issues and coordinating with IT support for more complex problems. Meeting and Event Support: Assisting with the planning and coordination of meetings, conferences, and events. Arranging catering, setting up meeting rooms, preparing materials, and providing logistical support as needed. Emergency Response: Acting as a point of contact during emergencies such as fire alarms, medical incidents, or security breaches. Following established procedures, notifying appropriate personnel, and assisting with evacuation or other emergency protocols. Professionalism and Confidentiality: Demonstrating professionalism, discretion, and confidentiality in handling sensitive information and interactions. Respecting privacy and maintaining confidentiality in all communications and interactions.