Greeting and Welcoming Guests: Welcoming visitors and clients in a professional and courteous manner. Directing visitors to appropriate personnel or departments. Answering and Directing Phone Calls: Answering incoming calls, screening and forwarding them to the relevant departments or individuals. Taking messages and providing basic information to callers. Handling Correspondence: Sorting and distributing mail and packages. Managing courier services and coordinating deliveries. Scheduling and Managing Appointments: Scheduling appointments and maintaining calendars for meetings and conference rooms. Notifying staff members of visitor arrivals or changes to appointments. Administrative Support: Performing basic administrative tasks such as filing, photocopying, scanning, and faxing documents. Assisting with data entry and maintaining records. Customer Service: Providing information to visitors and callers regarding the organization's services, products, and facilities. Addressing inquiries and resolving complaints in a professional manner. Maintaining Office Security: Monitoring visitor access and issuing visitor badges. Ensuring the reception area is tidy and presentable at all times. Coordination and Support: Assisting with the coordination of meetings, events, and travel arrangements. Supporting other administrative staff or departments as needed. Communication: Liaising with internal staff, clients, and external vendors. Communicating effectively with individuals at all levels within the organization. Technology Proficiency: Using office equipment such as printers, copiers, and fax machines. Proficiency in using computer software such as Microsoft Office (Word, Excel, Outlook) and possibly a receptionist-specific software or phone system. Emergency Procedures: Knowing and implementing emergency procedures, including fire evacuation and first aid protocols. Being prepared to handle emergencies calmly and efficiently. Professionalism and Etiquette: Upholding professional standards of conduct and appearance. Demonstrating excellent interpersonal skills and maintaining confidentiality when handling sensitive information.