Greeting and Welcoming: Welcoming clients, visitors, and employees as they arrive at the organization's premises. Providing a warm and professional greeting sets a positive tone for their interaction with the organization. Answering Phones: Managing incoming calls and directing them to the appropriate person or department. This involves answering inquiries, taking messages, and providing information about the organization's products, services, or procedures. Managing Email and Correspondence: Monitoring and responding to emails, faxes, and other forms of correspondence. This includes forwarding messages to the relevant individuals and ensuring timely responses to inquiries. Scheduling Appointments: Scheduling appointments, meetings, and reservations for clients, visitors, and employees. This may involve using scheduling software or calendars to coordinate availability and send reminders. Managing Visitors: Registering visitors, issuing visitor badges, and directing them to their designated areas within the organization. Ensuring security protocols are followed and maintaining confidentiality when necessary. Assisting with Administrative Tasks: Providing administrative support to various departments as needed. This may include data entry, filing, photocopying, and assisting with document preparation. Handling Mail and Deliveries: Sorting and distributing incoming mail, packages, and deliveries to the appropriate recipients. This may involve coordinating with courier services and managing outgoing mail as well. Maintaining Reception Area: Ensuring the reception area is clean, organized, and presentable at all times. This includes tidying up magazines, brochures, and other materials, as well as replenishing supplies as needed. Providing Information: Assisting clients, visitors, and employees with general inquiries and providing information about the organization's products, services, policies, and procedures. Problem Solving: Addressing and resolving issues or concerns raised by clients, visitors, or employees in a professional and timely manner. This may involve escalating issues to management when necessary and following up to ensure resolution.