Greeting Visitors: Welcoming visitors, clients, and customers to the office or establishment in a friendly and professional manner. Providing assistance and directing them to the appropriate person or department. Answering Phone Calls: Handling incoming phone calls, screening and transferring calls to the appropriate person or department. Taking messages accurately and relaying them promptly to the intended recipient. Responding to Inquiries: Providing information, answering questions, and addressing inquiries from clients, customers, and visitors about the organization, products, services, or policies. Scheduling Appointments: Managing appointment schedules, booking appointments, and coordinating meetings or appointments for clients or staff members. Sending appointment reminders and confirming appointments as needed. Handling Mail and Deliveries: Sorting and distributing incoming mail, packages, and deliveries. Arranging for outgoing mail and packages to be sent via courier or postal services. Maintaining Reception Area: Keeping the reception area clean, organized, and presentable. Ensuring that reading materials, brochures, or promotional materials are available for visitors. Administrative Support: Providing administrative support to staff members, such as typing, filing, photocopying, and faxing documents. Assisting with data entry, recordkeeping, and other clerical tasks as needed. Managing Visitor Access: Issuing visitor badges or passes, logging visitor information, and ensuring security protocols are followed for visitors entering the premises. Handling Payments: Collecting payments, processing transactions, and issuing receipts for services or products provided. Reconciling cash, checks, or credit card payments at the end of the day. Customer Service: Providing excellent customer service by addressing customer concerns, resolving complaints, and ensuring customer satisfaction. Anticipating and meeting the needs of clients and customers to enhance their experience. Multi-tasking and Prioritization: Juggling multiple tasks and priorities efficiently in a fast-paced environment. Managing interruptions and maintaining focus on important tasks. Communication: Communicating effectively with colleagues, clients, and visitors in person, over the phone, and via email. Demonstrating strong interpersonal skills and professionalism in all interactions.