Greeting Visitors: Welcome guests, clients, and employees as they arrive at the office or facility. Provide a warm and professional greeting, assist with sign-in procedures, and direct visitors to the appropriate person or department. Answering Phones: Manage incoming calls on multi-line phone systems, promptly answering inquiries, transferring calls to the appropriate party, or taking messages as needed. Maintain a polite and professional telephone manner at all times. Managing Correspondence: Handle incoming and outgoing mail, packages, and deliveries. Sort and distribute mail to the appropriate recipients and coordinate package pickup and delivery with courier services. Scheduling Appointments: Assist in scheduling appointments, meetings, and conference room bookings for staff and visitors. Coordinate schedules, confirm appointments, and send reminders to ensure smooth scheduling operations. Administrative Support: Provide administrative assistance to various departments as needed, including data entry, filing, photocopying, and document preparation. Assist with office supply management, inventory control, and ordering supplies as necessary. Customer Service: Provide excellent customer service to visitors, clients, and employees, addressing inquiries, resolving issues, and ensuring a positive experience for all. Act as a resource for information about the organization's products, services, and policies. Maintaining Reception Area: Keep the reception area clean, organized, and presentable at all times. Ensure that literature, brochures, and promotional materials are stocked and neatly displayed for visitors. Security and Access Control: Monitor access to the facility, ensuring that visitors sign in and receive visitor badges as required. Follow security procedures, such as verifying identification and enforcing access policies to maintain a safe and secure environment. Technology Management: Operate office equipment such as photocopiers, printers, and fax machines. Assist visitors with connecting to Wi-Fi networks and accessing digital resources as needed. Emergency Procedures: Be familiar with emergency procedures and protocols, including evacuation routes, first aid, and emergency contacts. Remain calm and composed in emergency situations, assisting visitors and staff as needed. Team Collaboration: Collaborate with other administrative staff, departments, and teams to support overall office operations and workflow. Communicate effectively with colleagues and supervisors to ensure efficient coordination and teamwork. Professionalism and Confidentiality: Maintain a high level of professionalism, discretion, and confidentiality in handling sensitive information and interactions with visitors and employees.