Greeting and Welcoming Visitors: Welcoming visitors, clients, and customers in a courteous and professional manner. Directing visitors to appropriate personnel or meeting rooms and providing information about the organization. Answering and Directing Phone Calls: Answering incoming phone calls, screening and forwarding calls to relevant departments or individuals. Taking messages accurately and ensuring they reach the intended recipient promptly. Managing Front Desk Operations: Maintaining a tidy and organized reception area, ensuring it represents a professional image of the organization. Managing incoming and outgoing mail, packages, and deliveries. Scheduling and Managing Appointments: Scheduling appointments, meetings, and conference rooms for staff and visitors. Sending reminders and coordinating changes to appointments as needed. Customer Service and Communication: Providing excellent customer service by addressing inquiries and requests promptly and professionally. Assisting visitors and employees with general information and directions within the premises. Administrative Support: Assisting with administrative tasks such as typing, filing, photocopying, and organizing documents as needed. Maintaining office supplies inventory and placing orders when necessary. Handling Correspondence: Sorting and distributing incoming mail and faxes. Drafting, editing, and sending outgoing correspondence, including emails and letters. Data Entry and Record-keeping: Entering data accurately into computer systems or databases. Maintaining records and updating contact information as required. Security and Access Control: Monitoring visitor access and issuing visitor badges or passes as per security protocols. Ensuring compliance with security procedures and reporting any security issues or incidents. Team Collaboration and Support: Liaising with other departments and personnel to facilitate efficient communication and operations. Providing support to colleagues and assisting with special projects or tasks as assigned.