Greeting and Welcoming Visitors: Welcoming visitors, clients, and guests to the office or organization in a professional and courteous manner. Directing visitors to appropriate personnel or meeting rooms and providing them with necessary information or assistance. Answering and Routing Calls: Answering incoming calls promptly and professionally, transferring calls to the appropriate departments or individuals. Taking messages accurately and relaying them to the intended recipients in a timely manner. Scheduling and Managing Appointments: Scheduling appointments and meetings for clients, customers, or executives using scheduling software or calendars. Sending reminders and confirming appointments to minimize scheduling conflicts. Administrative Support: Performing basic administrative tasks such as filing, photocopying, scanning documents, and handling incoming and outgoing mail. Maintaining office supplies inventory and placing orders when necessary. Customer Service and Communication: Providing exceptional customer service by addressing inquiries, resolving complaints, and ensuring client satisfaction. Communicating effectively with internal staff, clients, and external stakeholders via phone, email, and in-person interactions. Maintaining Reception Area: Keeping the reception area clean, organized, and presentable at all times. Monitoring visitor access and maintaining security by following procedures and issuing visitor badges when required. Skills and Qualifications: Communication Skills: Excellent verbal and written communication skills to interact professionally with visitors, callers, and colleagues. Customer Service: Strong customer service orientation and the ability to handle inquiries and requests with tact and diplomacy. Organizational Skills: Effective multitasking and organizational skills to manage multiple responsibilities and prioritize tasks efficiently. Attention to Detail: Accuracy in handling administrative tasks, scheduling appointments, and maintaining records. Technical Skills: Proficiency in using office equipment (e.g., multi-line phone systems, printers, scanners) and basic computer applications (e.g., Microsoft Office Suite, email clients). Professionalism: Professional demeanor, reliability, and the ability to maintain confidentiality of sensitive information.