Greeting and Welcoming: Welcome visitors, clients, and employees with a warm and friendly demeanor. Provide assistance as needed, such as directing them to the appropriate person or department, offering refreshments, and ensuring their comfort while they wait. Answering Phones and Emails: Manage incoming calls, emails, and inquiries promptly and professionally. Provide accurate information, take messages, and route calls to the appropriate individual or department. Respond to emails in a timely manner and escalate urgent matters to the relevant parties. Appointment Scheduling: Schedule appointments, meetings, and conference room bookings using scheduling software or calendars. Coordinate with staff members to ensure availability of meeting rooms and necessary resources for scheduled appointments. Visitor Management: Register visitors, issue visitor badges or passes, and maintain visitor logs for security and record-keeping purposes. Notify employees of visitor arrivals and ensure adherence to visitor policies and procedures. Administrative Support: Provide administrative support to various departments as needed, including photocopying, faxing, scanning documents, and sorting mail. Assist with data entry, filing, and other clerical tasks to support office operations. Maintaining Reception Area: Keep the reception area clean, organized, and presentable at all times. Ensure that reading materials, brochures, and promotional materials are stocked and neatly displayed. Arrange seating and decor to create a welcoming environment. Handling Deliveries and Mail: Receive and distribute incoming mail, packages, and deliveries to the appropriate recipients. Arrange for outgoing mail and courier services as needed. Track packages and deliveries to ensure timely receipt and distribution. Security and Access Control: Monitor access to the premises by verifying the identity of visitors and issuing access cards or badges to employees. Follow security protocols and procedures to maintain a safe and secure environment for employees and visitors. Conflict Resolution: Handle conflicts or disputes that may arise among visitors or employees with professionalism and diplomacy. Listen attentively to concerns, address issues promptly, and escalate unresolved matters to management if necessary. Multitasking and Prioritization: Manage multiple tasks and priorities effectively in a fast-paced environment. Prioritize incoming requests and assignments based on urgency and importance, ensuring timely completion and attention to detail. Communication and Coordination: Communicate effectively with colleagues, clients, and vendors to relay messages, coordinate activities, and facilitate smooth operations. Collaborate with other departments to address cross-functional needs and ensure seamless communication flow. Professionalism and Confidentiality: Maintain a high level of professionalism, discretion, and confidentiality in handling sensitive information and interactions. Exercise discretion and tact when dealing with confidential matters and adhere to company policies and procedures.