Greeting Guests: Warmly welcoming guests as they arrive at the resort, whether in person, over the phone, or via email. Providing a friendly and professional demeanor to create a positive guest experience from the outset. Check-In and Check-Out: Assisting guests with the check-in and check-out process, including verifying reservations, processing payments, and providing room keys or access cards. Answering any questions guests may have about their stay and providing information about resort amenities and services. Reservation Management: Managing room reservations, cancellations, and modifications using reservation software or systems. Ensuring accuracy in booking details and room assignments, and communicating any special requests or preferences to relevant departments. Handling Inquiries: Responding to guest inquiries, requests, and complaints in a timely and courteous manner. Providing information about resort facilities, services, local attractions, and dining options. Resolving issues and escalating concerns to appropriate staff or management as needed. Telephone and Email Communication: Answering incoming phone calls and directing them to the appropriate department or staff member. Handling general inquiries, taking messages, and responding to emails promptly and professionally. Administrative Support: Performing various administrative tasks to support resort operations, such as sorting and distributing mail, managing guest correspondence, and maintaining filing systems. Assisting with data entry, record-keeping, and updating guest information as needed. Front Desk Operations: Ensuring the front desk area is organized, tidy, and presentable at all times. Monitoring lobby traffic, managing guest arrivals and departures, and coordinating with other departments to fulfill guest requests. Security and Safety: Maintaining awareness of security procedures and emergency protocols to ensure the safety and security of guests and staff. Monitoring surveillance cameras and reporting any suspicious activities or safety hazards to management. Cash Handling: Handling cash transactions, processing payments, and balancing cash drawers accurately. Following established cash handling procedures and ensuring compliance with resort policies and regulations. Customer Service Excellence: Providing exceptional customer service to exceed guest expectations and foster loyalty. Anticipating guest needs, proactively addressing concerns, and going above and beyond to ensure guest satisfaction throughout their stay.