Greeting and Welcoming Visitors: Receptionists greet visitors and customers in a friendly and professional manner. They may provide directions, answer basic inquiries, and ensure visitors feel welcome and attended to. Answering and Directing Phone Calls: Receptionists manage incoming phone calls, screening and forwarding them to the appropriate person or department. They take messages accurately and relay information as needed. Scheduling Appointments and Reservations: Handling appointment scheduling for clients, patients, or guests. This includes coordinating schedules, confirming appointments, and updating calendars to ensure efficient use of time and resources. Managing Mail and Deliveries: Sorting and distributing incoming mail, packages, and deliveries. Receptionists may also prepare outgoing mail and packages, arrange courier services, and track shipments as required. Maintaining Reception Area: Keeping the reception area tidy, organized, and presentable. This involves ensuring reading materials are available, furniture is arranged neatly, and plants or decorations are well-maintained. Customer Service and Support: Providing basic information about products, services, or procedures to customers and visitors. They may assist with inquiries, offer assistance with forms or applications, and direct individuals to appropriate resources. Administrative Support: Assisting with various administrative tasks such as data entry, filing, photocopying, and scanning documents. Receptionists may also help prepare reports, presentations, and correspondence for other team members. Security and Access Control: Monitoring and controlling access to the premises by visitors, clients, or employees. Receptionists may issue visitor badges, maintain visitor logs, and enforce security protocols as necessary. Handling Payments and Invoices: Processing payments for services or products, issuing receipts, and maintaining accurate records of transactions. They may also assist with billing inquiries and payment arrangements. Emergency and Crisis Management: Reacting calmly and efficiently in emergency situations, such as medical emergencies or security incidents. Receptionists may initiate emergency protocols, contact emergency services, and provide assistance to individuals in distress.