Greeting and Welcoming Visitors: Receptionists greet individuals entering the office, determine the purpose of their visit, and direct them to the appropriate person or department. Answering and Directing Phone Calls: Managing incoming calls, taking messages, and transferring calls to the relevant individuals. They also handle inquiries from callers and provide basic information about the organization. Scheduling Appointments and Meetings: Booking appointments for clients or scheduling meetings for staff members. Receptionists maintain calendars, arrange conference rooms, and send meeting confirmations. Handling Mail and Deliveries: Sorting and distributing incoming mail, packages, and courier deliveries. They may also assist with outgoing mail and maintain records of deliveries. Maintaining Reception Area: Ensuring the reception area is tidy, organized, and presentable for visitors. Receptionists may also manage office supplies and order new supplies as needed. Administrative Support: Providing general administrative support to staff members, such as typing documents, filing paperwork, and managing office correspondence. Customer Service: Assisting clients or customers with inquiries, resolving complaints, and providing information about products or services offered by the organization. Receptionists maintain a courteous and professional demeanor at all times. Security and Access Control: Monitoring visitor access and issuing visitor badges when required. They may also enforce security procedures and protocols to ensure the safety of employees and visitors. Technology Proficiency: Using office equipment such as multi-line phone systems, fax machines, printers, and computer software (e.g., Microsoft Office suite, email clients). Receptionists may also assist with basic IT troubleshooting or escalate technical issues to the appropriate personnel. Confidentiality: Handling sensitive information with discretion and maintaining confidentiality regarding client records, personnel matters, and other confidential materials.