Greeting and Welcoming Clients: Welcome clients and visitors to the clinic in a friendly, professional manner. Provide a warm and inviting atmosphere that reflects the values of Ayurveda and promotes a sense of well-being. Appointment Scheduling and Management: Schedule appointments for clients and patients using the clinic's scheduling system or software. Coordinate with practitioners and therapists to ensure smooth appointment flow and minimize wait times. Answering Phone Calls and Emails: Manage incoming phone calls, emails, and inquiries from clients, prospective clients, and other stakeholders. Provide information about services, treatments, pricing, and clinic policies as needed. Check-In and Check-Out Procedures: Facilitate the check-in and check-out process for clients arriving for appointments. Collect necessary information, update client records, and process payments or insurance claims accurately and efficiently. Patient Registration and Intake: Assist new clients with completing registration forms, medical history questionnaires, and consent forms. Ensure that all required information is collected and entered into the clinic's electronic health record (EHR) system. Maintaining Reception Area: Keep the reception area clean, organized, and well-stocked with informational materials, brochures, and promotional materials about Ayurvedic services, treatments, and products. Handling Administrative Tasks: Perform various administrative tasks to support clinic operations, such as filing paperwork, updating client records, ordering office supplies, and managing mail and packages. Handling Payment Transactions: Process payments for services, treatments, and products using cash, credit cards, or other payment methods accepted by the clinic. Provide clients with receipts and reconcile daily cash transactions. Providing Client Assistance and Support: Address client inquiries, concerns, and requests promptly and professionally. Offer assistance with scheduling, billing inquiries, insurance verification, and other client-related matters. Maintaining Confidentiality: Ensure the confidentiality and privacy of client information and medical records in compliance with HIPAA regulations and clinic policies. Handle sensitive information with discretion and professionalism. Collaborating with Clinic Staff: Work closely with practitioners, therapists, and other clinic staff to coordinate client care, communicate important information, and address any issues or concerns that arise. Upselling and Cross-Selling: Promote additional services, treatments, or products offered by the clinic to clients based on their needs, preferences, and treatment goals. Provide information about special promotions, packages, or discounts to encourage repeat business. Cultural Sensitivity and Customer Care: Demonstrate cultural sensitivity and empathy when interacting with clients from diverse backgrounds. Respect cultural beliefs, preferences, and customs related to health and wellness practices. Continuous Learning and Improvement: Stay informed about Ayurvedic principles, treatments, and holistic health practices through training, workshops, and professional development opportunities. Seek feedback from clients and colleagues to identify areas for improvement and enhance customer satisfaction.