Greeting and Welcoming Visitors: Welcoming visitors, clients, or customers in a courteous and professional manner. Receptionists create a warm and inviting atmosphere, ensuring guests feel valued and comfortable. Answering and Directing Phone Calls: Managing incoming calls, routing them to the appropriate personnel or department, and taking messages when necessary. Receptionists may also make outgoing calls as required. Handling Mail and Deliveries: Sorting and distributing incoming mail, packages, and deliveries. Receptionists may also coordinate outgoing mail and courier services, ensuring timely delivery and pickup. Scheduling and Managing Appointments: Booking appointments, meetings, and conference rooms for staff and clients. Receptionists maintain calendars, update schedules, and confirm appointments via phone or email. Providing Information and Assistance: Responding to inquiries about the organization, its products or services, and providing basic information to visitors. Receptionists may also assist with general administrative tasks such as filing, photocopying, and data entry. Maintaining Security and Visitor Logs: Monitoring and maintaining visitor logs, issuing visitor badges, and ensuring security protocols are followed. Receptionists may also handle access control systems and monitor CCTV cameras. Coordinating Facilities and Services: Assisting with facility management tasks such as coordinating repairs and maintenance requests, ordering office supplies, and managing inventory levels. Customer Service and Conflict Resolution: Handling customer inquiries and resolving complaints or issues in a professional and efficient manner. Receptionists act as a liaison between customers and the organization, ensuring customer satisfaction. Administrative Support: Providing administrative support to staff members as needed, including typing, drafting correspondence, and organizing documents. Receptionists may assist with preparing reports or presentations. Technology and Equipment Management: Operating office equipment such as multi-line phone systems, fax machines, and printers. Receptionists may also manage visitor management software, email accounts, and online calendars.