Greeting Visitors: Welcoming visitors, clients, and customers to the office or establishment in a friendly and professional manner. Providing a positive first impression and making guests feel welcome and valued. Answering Phones: Handling incoming phone calls, screening and transferring calls to the appropriate individuals or departments. Taking messages accurately and relaying information to the appropriate recipients. Managing Inquiries: Responding to inquiries from callers, visitors, and email correspondences. Providing information about the organization, its products or services, and directing inquiries to the appropriate contacts or resources. Scheduling Appointments: Assisting with scheduling appointments, meetings, and reservations for clients, customers, or staff members. Using scheduling software or calendars to manage appointments efficiently. Receiving and Sorting Mail: Collecting and distributing incoming mail, packages, and deliveries. Recording incoming mail and packages, notifying recipients, and coordinating mail distribution within the organization. Maintaining Reception Area: Keeping the reception area clean, organized, and presentable at all times. Arranging seating, reading materials, and amenities for visitors. Ensuring that promotional materials and company literature are displayed neatly. Administrative Support: Providing administrative support to staff members and management as needed. Assisting with typing, filing, photocopying, faxing, and other administrative tasks to support office operations. Managing Visitor Access: Monitoring and managing visitor access to the premises. Issuing visitor badges or passes, verifying visitor identities, and enforcing security protocols as required. Handling Payments: Accepting payments for services, products, or fees. Processing cash, checks, or credit card transactions accurately and securely. Providing receipts and maintaining payment records. Coordinating Facilities: Coordinating facilities-related services such as maintenance, repairs, and cleaning for the reception area and common areas. Notifying facilities management of any issues or concerns that require attention. Emergency Response: Responding calmly and effectively to emergencies or security incidents. Following established procedures for emergency situations, such as medical emergencies, evacuations, or security breaches. Professionalism and Etiquette: Demonstrating professionalism, discretion, and confidentiality in all interactions. Maintaining a courteous and diplomatic demeanor when dealing with visitors, callers, and staff members.