Greeting Visitors: Welcoming visitors, clients, and guests in a friendly and professional manner as they arrive at the office or facility. You create a positive first impression by providing a warm welcome and directing them to the appropriate person or department. Answering Phone Calls: Managing incoming phone calls and directing them to the appropriate staff member or department. You answer inquiries, provide information, take messages, and handle general inquiries about the organization's products, services, or operations. Managing Appointment Scheduling: Coordinating and managing appointments, meetings, and conference room bookings for staff and clients. You maintain an organized schedule, update appointment calendars, and communicate appointment details to relevant parties. Handling Mail and Deliveries: Receiving, sorting, and distributing incoming mail, packages, and deliveries. You ensure that mail and packages are delivered to the appropriate recipients in a timely manner and assist with outgoing mail and courier services as needed. Providing Administrative Support: Assisting with a variety of administrative tasks to support the smooth operation of the office. You may help with data entry, filing, photocopying, faxing, scanning documents, and maintaining office supplies and equipment. Managing Visitor Sign-In and Security: Ensuring the security and safety of the premises by monitoring visitor access and enforcing security protocols. You may require visitors to sign in, issue visitor badges or passes, and notify staff of visitor arrivals. Responding to Email and Online Inquiries: Checking and responding to emails and online inquiries received through the organization's website or email accounts. You provide timely and accurate responses to inquiries and forward messages to the appropriate staff members as needed. Maintaining Reception Area: Keeping the reception area clean, organized, and presentable at all times. You arrange seating, magazines, and informational materials, and ensure that the reception desk is tidy and well-stocked with necessary supplies. Assisting with Special Projects: Supporting special projects, events, or initiatives as assigned by management or other staff members. You may assist with event planning, coordination, registration, and onsite support as needed. Customer Service and Hospitality: Providing excellent customer service and hospitality to all visitors, clients, and staff members. You anticipate and address their needs, respond to inquiries promptly and courteously, and strive to create a positive and welcoming environment for everyone.