Greeting and Welcoming Visitors: Serve as the first point of contact for visitors, customers, and employees entering the automotive dealership or service center. Greet guests warmly, inquire about the purpose of their visit, and direct them to the appropriate departments or personnel. Answering and Directing Phone Calls: Manage incoming phone calls, route calls to the appropriate individuals or departments, and take messages accurately when necessary. Provide information about automotive services, pricing, and availability to callers as needed. Appointment Scheduling: Schedule appointments for customers requesting vehicle sales consultations, test drives, service appointments, or inquiries. Coordinate appointment times with sales representatives, service advisors, and other staff members to ensure efficient scheduling and customer satisfaction. Customer Assistance: Assist customers with inquiries regarding vehicle models, features, pricing, financing options, and dealership amenities. Provide information about current promotions, incentives, and special offers to help customers make informed decisions. Front Desk Operations: Maintain the cleanliness and organization of the reception area, including the reception desk, waiting area, and customer lounge. Ensure that promotional materials, brochures, and marketing collateral are stocked and neatly displayed for customer convenience. Administrative Support: Provide general administrative support to dealership staff, including photocopying, faxing, scanning, and filing documents. Assist with data entry, record-keeping, and other clerical tasks to support operational efficiency. Cash Handling: Process customer payments for vehicle purchases, service invoices, parts orders, and other transactions. Handle cash, checks, and credit card payments securely and accurately, and reconcile daily cash receipts with sales records. Customer Relations: Build positive relationships with customers by providing excellent customer service and addressing their needs promptly and professionally. Handle customer complaints or concerns with empathy and escalate issues to management as necessary for resolution. Sales Support: Assist sales representatives with administrative tasks related to vehicle sales, including preparing sales contracts, processing paperwork, and coordinating vehicle deliveries. Ensure that customer information is accurately recorded in the dealership's customer relationship management (CRM) system. Safety and Security: Monitor the premises for security purposes and report any suspicious activity or safety hazards to management or security personnel. Follow established protocols for visitor access, key control, and emergency procedures to ensure the safety of customers and employees. Team Communication: Communicate effectively with dealership staff, including sales, service, parts, and administrative teams, to relay important messages, updates, and customer requests. Collaborate with team members to provide seamless customer service and support dealership operations.