Greeting Visitors: Welcoming visitors, clients, and guests to the office or organization with a friendly and professional demeanor. This includes providing directions or assistance as needed. Answering and Directing Calls: Handling incoming calls, screening and forwarding them to the appropriate staff members or departments, and taking messages when necessary. Managing Inquiries: Responding to inquiries from clients, visitors, and the general public in person, over the phone, or via email, providing information about the organization's services, facilities, or policies. Scheduling Appointments: Scheduling appointments, meetings, and reservations for clients, staff members, or executives using appointment scheduling software or traditional methods. Maintaining Reception Area: Keeping the reception area tidy, organized, and presentable at all times, including ensuring that reading materials, brochures, and promotional materials are stocked and displayed appropriately. Handling Mail and Deliveries: Receiving and sorting incoming mail and packages, distributing them to the appropriate recipients or departments, and arranging for outgoing mail and courier services as needed. Administrative Support: Providing administrative support to staff members and executives, including assisting with photocopying, scanning, filing, and data entry tasks. Security Procedures: Following security procedures and protocols to ensure the safety and security of the office, including monitoring visitor access, issuing visitor badges, and reporting any suspicious activities or incidents. Technology Proficiency: Using office equipment such as multi-line phone systems, fax machines, photocopiers, and computer software (e.g., Microsoft Office suite, email clients) effectively to perform receptionist duties. Customer Service: Providing excellent customer service to all visitors and callers, addressing their needs and concerns promptly and professionally, and ensuring a positive experience with every interaction. Conflict Resolution: Handling difficult situations or conflicts with tact and diplomacy, including managing upset or disgruntled visitors or callers and escalating issues to management when necessary. Team Collaboration: Collaborating with other administrative staff members, receptionists, and departments to coordinate office activities, share information, and support the overall goals of the organization.