Greeting and Welcoming: Receptionists greet clients, visitors, and employees entering the organization in a friendly and professional manner. They may offer refreshments and direct them to the appropriate person or area. Answering and Directing Calls: They manage incoming calls, screening and directing them to the relevant department or individual. They may also take messages accurately and relay them promptly. Managing Correspondence: Receptionists handle incoming and outgoing mail, emails, and faxes. They may also assist in drafting and formatting documents. Scheduling Appointments: They manage the organization's calendar, scheduling appointments, meetings, and conference rooms. This often involves coordinating with various departments and individuals to ensure smooth scheduling. Maintaining Records: Receptionists may be responsible for maintaining and updating records, databases, and contact lists. This includes ensuring accuracy and confidentiality of information. Providing Information: They provide information to clients, visitors, and callers about the organization, its products or services, and its policies. This could include providing directions, answering basic inquiries, or referring them to the appropriate resource. Assisting with Administrative Tasks: Receptionists may provide general administrative support such as filing, photocopying, and data entry. They may also assist with special projects or tasks assigned by management. Handling Emergencies: Receptionists are often trained to handle emergency situations such as medical emergencies or security breaches. They may need to remain calm and follow established protocols to ensure the safety of employees and visitors. Maintaining Reception Area: They are responsible for keeping the reception area clean, organized, and presentable. This includes ensuring that reading materials are available and that any displays or decorations are maintained. Adhering to Policies and Procedures: Receptionists must follow organizational policies and procedures, particularly regarding confidentiality, security, and safety protocols. They may also enforce visitor policies such as signing in and out procedures.