Greeting and Welcoming Visitors: Receptionists are often the first point of contact for visitors, clients, and customers. They greet people entering the organization, direct them to the appropriate person or department, and ensure they feel welcome. Answering and Forwarding Calls: Receptionists manage incoming phone calls, take messages, and forward calls to the correct staff members or departments. They may also handle basic inquiries and provide information to callers. Managing Mail and Deliveries: Receptionists sort and distribute incoming mail and packages. They may also be responsible for organizing outgoing mail and coordinating courier services as needed. Scheduling and Managing Appointments: Receptionists schedule appointments and maintain calendars for meetings, conferences, and other events. They often coordinate these schedules with multiple staff members to ensure efficient use of time. Maintaining Visitor Logs and Security: Receptionists often maintain visitor logs and issue visitor badges for security purposes. They may also monitor security cameras and alert appropriate personnel to any security issues or concerns. Providing Administrative Support: Receptionists assist with various administrative tasks such as typing, photocopying, filing, and data entry. They may also handle basic bookkeeping tasks or assist with payroll processing. Handling Customer Inquiries and Complaints: Receptionists often handle initial customer inquiries and complaints. They listen to concerns, provide information or direct inquiries to the appropriate department, and ensure that customer issues are addressed promptly and courteously. Maintaining Office Supplies and Equipment: Receptionists monitor and order office supplies, such as stationery, toner, and coffee supplies. They may also coordinate maintenance and repair of office equipment, such as printers and copiers. Supporting Other Departments: Depending on the organization, receptionists may provide additional support to other departments, such as HR or marketing, by assisting with scheduling interviews, coordinating marketing materials, or managing social media accounts. Adhering to Company Policies and Procedures: Receptionists are expected to be familiar with company policies and procedures and ensure compliance. They may also assist with implementing new policies or procedures as directed by management.