Administrative Support: Provide administrative support to various departments within the resort, including handling correspondence, scheduling appointments, managing calendars, and organizing meetings and events. Customer Service: Serve as a point of contact for guests, visitors, and employees, providing information, assistance, and support as needed. Address inquiries, resolve issues, and ensure a positive experience for all stakeholders. Front Desk Operations: Manage front desk operations, including greeting guests, checking them in and out, processing reservations, and handling inquiries and requests. Ensure that the front desk area is well-maintained and organized at all times. Telephone and Email Communication: Answer and direct phone calls, take messages, and respond to emails in a timely and professional manner. Relay messages to the appropriate individuals or departments and handle inquiries or requests effectively. Data Entry and Record Keeping: Input data into computer systems, databases, and spreadsheets accurately and efficiently. Maintain organized records, files, and documentation, ensuring confidentiality and compliance with privacy regulations. Office Supplies and Inventory Management: Monitor office supplies inventory, replenish supplies as needed, and maintain records of purchases and expenditures. Coordinate with vendors and suppliers to ensure timely delivery of office supplies and equipment. Filing and Document Management: Organize and maintain physical and electronic filing systems for documents, records, and correspondence. Retrieve and file documents as necessary and ensure that sensitive information is handled securely. Assistance with Projects and Tasks: Assist managers and team members with various projects, tasks, and assignments as assigned. Provide support with research, data analysis, and preparation of reports or presentations as needed. Coordination and Liaison: Act as a liaison between different departments within the resort, facilitating communication and collaboration. Coordinate activities, meetings, and logistics to ensure seamless operations and efficient workflow. Compliance and Policy Adherence: Ensure compliance with resort policies, procedures, and regulations governing office operations. Adhere to established protocols for confidentiality, security, and safety in handling sensitive information and maintaining a secure work environment. Problem Solving and Conflict Resolution: Address any issues, concerns, or conflicts that may arise in the office environment. Use effective communication and problem-solving skills to resolve conflicts and maintain a positive and productive work environment. Continuous Improvement: Seek opportunities for process improvement and efficiency enhancements within office operations. Provide feedback, suggestions, and ideas for enhancing workflow, productivity, and customer service delivery.